Frequently asked questions.

Samples start from 1 pcs. BOM-customized and OEM/ODM runs are typically 50-300 pcs; a small NRE for tooling may apply on custom boards or first-time tooling. Generic stock SKUs can be ordered in smaller, project-sized lots.

Sample orders ship in 3-7 days. BOM-customized first batches take 3-5 weeks, standard mass production is typically 2-4 weeks depending on quantity and options. Exact dates are confirmed per order.

We ship from 1 pcs so you can validate fit, firmware and thermal design before committing. Samples are pre-configured to your chosen options and typically arrive within 3-7 days after confirmation.

Windows 10 and Windows 11, Linux, and Kylin OS on our Phytium platforms. Drivers, watchdog samples and firmware notes are provided with the board to shorten your bring-up.

CE, FCC, RoHS, ISO 9001 quality management, and IPC-A-610 Class 2/3 soldering. Wide-temp operation is tested at −20~+60℃. UL and IEC 60601 (medical EMC) references are available as options.

Industrial boards carry a standard warranty with RMA support for manufacturing defects. Long-lifecycle industrial and medical projects (7-10 years) can be quoted with guaranteed supply windows and extended support terms.

Boards ship in anti-static, anti-moisture packaging. Express courier (such as DHL) reaches most regions in 3-5 days; sea freight is 30-45 days for larger B2B batches. Tracking is provided for every shipment.

Yes — BOM-level OEM/ODM customization covers CPU, memory, COM protocols, single/dual LAN, TPM, LVDS/eDP and PoE. We run requirement review, NRE & tooling, samples in 3-7 days, then BOM-frozen production for your project.